This policy applies to Analess paid plans and subscriptions. The operator is identified in our Terms.
It does not cover services or subscriptions you purchase separately from third parties, such as market-data providers, AI model providers or cloud storage providers, even if you connect them to Analess. Their own billing, cancellation and refund terms apply, subject to your statutory rights. Cancelling Analess does not cancel those separate subscriptions. This distinction does not limit our responsibilities for services we supply or your rights against us.
Before you pay
Checkout shows the plan, total price, currency, taxes, billing period, recurring charges, trial conditions, cancellation method and applicable withdrawal information or model form. Recurring billing requires separate affirmative agreement, including conversion from free access. We provide agreed terms and required withdrawal instructions in a confirmation you can keep.
Initial-purchase refund
Our worldwide policy refunds your initial subscription payment in full if requested within 14 days of purchase, without a reason. Using an ongoing subscription does not itself remove this policy or statutory withdrawal rights. Eligible refunds are processed promptly, normally within 14 days and within applicable legal deadlines, to the original payment method unless law permits another agreed method without a fee.
This full refund takes priority over any early-performance charge. Longer or stronger statutory rights, including remedies for faulty or misdescribed service, remain.
Cancelling renewal
To cancel renewal, submit the designated subscription cancellation form identified in your account or purchase confirmation. We confirm promptly and stop further renewal charges. Unless a refund or earlier termination applies, access continues for the paid period. Cancellation alone does not refund completed periods.
If you have trouble using the cancellation form, request support through the in-app support form or our website contact form. We will help you complete cancellation and resolve any charges caused by a failure of our cancellation process. This procedure does not restrict statutory withdrawal or any other cancellation method required by applicable law.
We give required renewal, trial-conversion and price-change notices before charging and explain applicable additional cooling-off rights. Online cancellation requires no telephone call, unnecessary information or repeated retention offers. Report unexpected or disputed charges through our support forms.
Statutory withdrawal
EU/UK distance-contract rules normally allow 14 days to withdraw. Ongoing services and downloads have different rules; starting a service does not by itself end your right to withdraw. We may charge for early performance, and you may lose withdrawal rights, only where the law’s requirements for information, your express request or consent, your acknowledgement and our confirmation are met. You are not required to waive withdrawal at first login to an ongoing subscription.
Where required, online contracts have an accessible withdrawal function during the statutory period and prompt confirmation you can keep. Withdrawal differs from cancelling renewal. You may also send an unambiguous withdrawal through our contact methods; no particular form is mandatory.
Faults, changes and discontinuation
The Terms’ consumer-rights protections apply. If something goes wrong, contact us to discuss your applicable rights. Digital-service conformity and withdrawal rights can also apply where the service is exchanged for personal data. This policy does not limit those rights.
If we discontinue a paid service or make a materially adverse change, the Terms provide notice, an effective exit and appropriate unused-prepayment refund, in addition to mandatory remedies.